Talking is Good! Tackling Difficult Conversations at Work to Reduce Toxicity.

 


Crucial conversations are all about gaining insights about your conversation partner. At work, many employees feud with each other or have other issues that they fight over. Leaders must break up disagreements and manage the situation, including the employees' emotions. However, avoiding these conversations can worsen, as the longer it takes, the more toxic the environment is. Promoting healthy discussions by reducing stressful circumstances and de-escalating any chaotic situation is essential. These tasks require unique methods to attract a person into a healthy conversation without any stressors and increasing dissatisfaction. For instance, an employee might be rude to his colleagues because certain personal situations affect his mental health. Having a private one-on-one conversation with your employees is essential to discern their problems instead of insulting them publicly.

Tips on How to Navigate Difficult Conversations at the Workplace

  1. Two-Way Communication – Having difficult conversations at the workplace is about maintaining a flow of information. A healthy conversation is when two parties share their views equally, including their feelings. As a boss, you must pay attention to how much the person opposite you contributes to the conversation. You need to listen and understand where the other person is coming from and their situation by giving them an equal chance to contribute.

  2. Collaborative Communication – Every conversation at the workplace is supposed to be a collaborative one where both parties can ask questions and get clarification. As a boss, you should have an open mindset and body language. As a leader, you should show eagerness to learn about your employees and come up with a solution by providing information to the discussion.

  3. Practice Makes Perfect - According to an article in Forbes, it is essential to practice having difficult conversations at work. Many scholars have encouraged employees to have difficult conversations at least once weekly. This will help both the leader and the employee to grow and, in turn, help the business to gain insights and solutions regarding specific situations.

  4. Managing Emotions – Having crucial conversations is all about managing your emotion. In the workplace, you must be professional, whether the boss or the employee. You need to be calm and only look at things from a fact-based standpoint.

Tackling Difficult Conversations is About Reducing the Defensive 

Understand that it is human nature to be defensive while having a difficult conversation with our boss or an employee. However, the key to tackling such conversations is taking responsibility for our actions and removing the defensive side from the conversation itself. The leader and employee should be bold and show their vulnerable sides, which is the pillar of an effective communicational structure. Gaining your employer's or your boss's trust is all about being transparent about your work and values. This factor works well even on the personal front, where you must put up with a calm and reasonable self to find a solution. Recognize your posture and motion, and learn about the use of pronouns in the workplace to ensure that you’re being sensitive and not arrogant in a conversation. Reduce stressful situations by following up with training that will give you the tools and techniques to handle chaos. 


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